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Customer Care
Returns & Exchange
We want you to love your PEDRO purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return and exchange it within 30 days of receiving your order.
1. Please note that returns are only applicable for regular-price item(s).
2. Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached.
3. A final inspection will be done to ensure all items are in their original condition before processing your returns.
4. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
5. PEDRO accepts no refunds but you can exchange the item within 30 days of receiving your order.
6. If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP
Kindly email us at Customer_care@ptkcg.co.id or Whatsapp +628119133807 with the subject title: Return Request – Your Order Number"
To check on your return status, sign in to your account, head to My Account and select My
Purchases & Returns.
Your return status is reflected next to your Returns Request number
In Progress | Your returns request has been received |
Rejected | Your returns request has been denied |
Completed | Your returns request has been resolved |
EXCHANGE METHOD OPTIONS | ||||
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VIA PHYSICAL STORE | ||||
Bring your original receipt together with the product(s) in its original condition, original packaging, and original tags. You will be entitled to an exchange of any item(s). | ||||
VIA CUSTOMER SERVICE TEAM | ||||
![]() Step 1
Contact Customer Service via Whatsapp +628119133807
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![]() Step 2
You will receive confirmation and further information on your request from the customer service team.
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![]() Step 3
Pack the item(s) into the original packaging.
Drop off you parcel at your nearest retail store or sent back via courier (shipping costs borne by customer)
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![]() Step 4
You will be notified via WhatsApp once the parcel has been received and processed by our team.
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![]() Step 5
For exchange of item(s), it will be send to your indicated address.
The shipping cost for exchange will be borne by PT Kurnia Ciptamoda Gemilang.
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VIA INDOMARET | ||||
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![]() Step 1
WhatsApp +628119133807 to reach out to our Customer Service on the method of return request.
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![]() Step 2
Upon receiving confirmation on the return of item(s) on WhatApp, pack the item(s) into the original packaging and ensure labels are intact.
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![]() Step 3
You may then drop off your parcel at your nearest Indomaret
The cost for return of item(s) will be borne by customer.
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![]() Step 4
You will be notified via WhatsApp once the parcel has been received and processed by our team.
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![]() Step 5
For exchange of item(s), it will be send to your indicated address.
The shipping cost for exchange will be borne by PT Kurnia Ciptamoda Gemilang.
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1. PEDRO reserves all rights to inspect the condition of the item(s) before accepting any returns or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.
2. All risks in shipping the item(s) to PEDRO shall be borne by you. PEDRO shall not be responsible for any loss or damage to the item(s) which is being returned to us.
3. PEDRO shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.
4. Our Returns and Exchange policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by PEDRO, or if the item(s) has been modified in a manner not authorised by PEDRO.
5. PEDRO makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
6. All Returns and Exchanges are at all times governed by Indonesia law. PEDRO and you agree to submit to the non-exclusive jurisdiction of the Indonesia courts.
7. PEDRO's decisions on Returns and Exchanges are final.
Need Help?
Contact our customer service team for assistance.
Call or Send text via WhatsApp via the contact number:
+62 811-9133-807
Email
customer_care@ptkcg.co.id
Customer Service operating hours :
Monday – Friday: 09:00 to 18:00 (GMT+7)
Excluding Public Holidays